CA Internet Security Suite 2007

Internet Security Suite 2007 - Special offer from Road Runner and Computer Associates

1. What is included with Internet Security Suite 2007?
2. What are the system requirements that my PC must have to run Internet Security Suite 2007?
3. The Internet Security Suite 2007 registration page asks for my Road Runner email address. I don't remember it. How do I get my email address?
4. What happens after I submit the online registration form?
5. Can I use the license key in the confirmation email to install Internet Security Suite 2007 on all the personal computers in my home?
6. What happens if I cancel Road Runner service?
7. I have other antivirus or firewall software installed on my PC. Do I need the new software?
8. How do I get answers to questions about using the new security suite?
9. How is CA Internet Security Suite 2007 different from other security products?
10. What is recommended for online security on a home computer?
11. What is a virus?
12. How do antivirus solutions work?
13. Explain how a firewall works.
14. Can computer viruses cause damage?
15. Can a hacker cause damage to my computer?
16. Tell me about Computer Associates (CA)?

1. Q. What does Internet Security Suite 2007 include?
   

   A. Internet Security Suite 2007 is a bundle of personal security software, prepackaged as an all-in-one solution that includes antivirus, firewall and protection from malicious email.

   The product includes the software application, plus:

   • Protection for as many as three personal computers
   • As much as $6,500 total Internet protection plan
   • FREE virus updates, almost daily
   • FREE product upgrades for up-to-date features and platform support
   • FREE unlimited Web support and access to online tools
     
     
2. Q. What are the system requirements that my PC must have to run Internet Security Suite 2007?
   

   A. Internet Security Suite 2007 takes very little space and resources, so your PC won't be bogged down. You will need 64 to 128 MB RAM, depending on which operating system you are running.

   You will need:

   • 125 MB disk space
   • 300 MHz or higher Pentium processor
   • 256 MB RAM
   • Windows 2000, Windows XP or Windows XP Pro
   • For Windows Vista, visit http://ca.com/vistaready.
3. Q. The Internet Security Suite 2007 registration page asks for my Road Runner email address. I don't remember it. How do I get my email address?
   

   A. To get your email address, please call Bright House Networks Technical Support at 1 (877) 892-3278. If you only need your password, visit help.rr.com/password and select "Change your Password" at the bottom of the page. From here you can reset your password.

4. Q. What happens after I submit the online registration form?
   

   A. A confirmation email will be sent to your Road Runner email address. That email will include your license key number that allows you to complete your download. You can simply cut and paste the license key into the appropriate field when prompted during the download process.

5. Q. Can I use the license key from the confirmation email to install Internet Security Suite 2007 on all the personal computers at home?
   

   A. No. Each license key can be used only once. To install it on other personal computers, you need to log on to www.rr.com from the other PC, and complete the registration and download process again, using another Road Runner email address. Learn more about email accounts at help.rr.com. A new license key will be generated and sent to your Road Runner email address, so you can use it to download the software to that PC.

6. Q. What happens if I cancel Road Runner service?
   

   A. Internet Security Suite 2007 is offered free* because you are a Road Runner customer. While you are a Road Runner customer, stay protected with Internet Security Suite at no charge. If you cancel Road Runner service, there is an option to renew the Internet Security Suite subscription for $69.95 per year.

7. Q. I have other antivirus or firewall software installed on my PC. Do I need the new software?
   

   A. You should run reliable antivirus and firewall programs on your computer. The choice is yours. However, you should run only one of each type. First uninstall the current software from your PC, and then download Internet Security Suite 2007. But don't worry. It's simple, and the download process includes complete information on how to uninstall the current software, depending on the operating system on the PC.

8. Q. How do I get answers to questions about using the new security suite?
   

   A. Internet Security Suite 2007 is supported by extensive online resources at http://www.ca.com/consumer/support. CA monitors around the clock to defend against the damaging effects of a virus outbreak , and ensures that your Internet Security Suite 2007 software delivers updates as soon as they're available to protect your PC.

9. Q. How is CA Internet Security Suite 2007 different from other security products?
   

   A. CA's Internet Security Suite 2007 exploits the company's experience with security. With more than 27 years as a leading provider to the largest organizations in the world, CA has developed the top technology and has world-wide antivirus centers providing daily updates on a 24/7 basis. CA's Internet Security Suite 2007 leverages the expertise while providing a simple to use, low-cost alternative.

10. Q. What is recommended for online security on a home computer?
    

    A. Ensure that your computer and the data stored in it is protected from viruses and worms. Prevent virus and worm damage by installing antivirus software. The antivirus program must be kept current. Many people don't realize that antivirus software must be regularly updated with the most recent virus "signatures" to ensure protection against the latest creations from cybervandals. New viruses are launched every month and can spread around the globe in minutes.

    Installing firewall protection is the second most important step to secure your personal computer . Without a firewall, your computer is operating with an open-door policy. Personal information, passwords, documents and photos that you don't want to share with the world are at risk to anyone with bad intentions and basic computer skills. Hundreds of Web sites provide simple tools for hackers to find, get in and take what they want from your PC -- some even leave a "back door" so they can turn your computer into a "zombie" and use it to attack other computers. Since a broadband connection is always "on", broadband users , in particular, should install a firewall.

11. Q. What is a virus?

    A. A computer virus is also known as "malware". Malware is derived from the words "malicious" and "software".

    The forms of malware that antivirus programs protect against include the following.

    • Virus - a small program that attaches itself to another program or document and replicates with the potential to cause damage.
    • Worm - code specifically engineered to make extensive use of email to spread rapidly.
    • Trojan - a program that pretends to be something harmless but has a damaging or otherwise malicious intent.
    • Zombie - a program that installs itself on computers and remains dormant until some external event triggers it into action. Consequences could include damage to important files , stealing information and sending it to some predefined email account, or opening up remote control access portals to your PC.
12. Q. How do antivirus programs work?
    

    A. Antivirus programs protect by detecting viruses and disabling or removing them from your computer. Detecting viruses is the job of the antivirus "engine", which scans your PC, looking for the tell-tale signatures of malicious programs. Once malicious software has been detected, the antivirus program removes, renames and disables the virus.

13. Q. Explain how a firewall works.
    

    A. A firewall monitors all incoming Internet traffic and allows access only by known or trusted traffic. The traffic enters through "ports" on your personal computer. There are more than 65,000 ports available under the Internet Protocol. Manually restricting or granting access to each would be impossible. Firewall software does this by allowing ports that should be open and closing off those that should not. It also makes the computer invisible on the Internet so hackers will have a much harder time finding the PC.

14. Q. Can a computer virus cause damage?
    

    A. While harm is the intent, damage varies dramatically. Some of them do a great deal of damage to files. Some can destroy the contents of your hard drives. Others install programs intended to corrupt or steal information from your computer.

15. Q. Can a hacker cause damage to my computer?
    

    A. A hacker gaining access to a home PC and its data is a threat to personal privacy. In the worst case, a hacker could lead to identity theft, the fastest growing crime in the United States. Because it's a relatively new crime, people really aren't sure how to prevent it, or how to deal with it once they become a victim. The average identity theft victim spends about $800 on expenses and 175 hours of personal time recovering identities, according to the Identity Theft Resource Center.

16. Q. Who is Computer Associates (CA)?
    

    A. Computer Associates International, Inc. (NYSE: CA) is a leading worldwide provider of solutions and services for the management of IT infrastructure, business information and application development.

    Information in the questions and answers are provided by Computer Associates.

* Terms and conditions of this offer are subject to change at the discretion of Road Runner or Computer Associates at any time. Internet Security Suite software must be downloaded from Road Runner.